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Carnival’s Still-Sinking Ship: Lessons in Crisis Management
By: Maggie Brandt
02/02/2012 - January's cruise ship catastrophe continues to garner quite a bit of media attention. Since Carnival's Costa Concordia ran aground and sunk on January 13, every major news source has been gathering stories aboutwho is to blame, how such a tragic accident could occur with today's…
2012 Trends for Reputation Management
By: Patrick Lunsford
01/11/2012 - It's early in the New Year, which means many of us are writing the wrong date, making small talk about how "2011 just flew by," going to movies that want Oscar nominations, and reading plenty of articles/posts on what to expect for the year. In…
What Hostage Negotiators Can Teach Crisis Communications Specialists
By: Mihaela Grad
01/10/2012 - Strategies used by hostage negotiators can come in handy in issues and crisis management, according to Harvard Law School's Program on Negotiation. While this approach may appear extreme to communications professionals, a closer look at the lessons outlined in "Crisis Communication - How to Avoid…
What We're Reading: September 19-23
By: Maggie Brandt
09/23/2011 - If you were to stop by Standing's break room this week, you would have heard several passionate conversations about this week's season premiers of many of our favorite TV shows - Glee, Modern Family, Big Bang Theory, Castle, Two and a Half Men, and Parenthood,…
Sorry Doesn't Have to be the Hardest Word: Three Tips for Effective Apologies
By: Jessica Hartman
09/20/2011 - I'm sorry That phrase is typically reserved for the playground, NOT corporate America, but I would argue that those two words are just as important in business as they were after I got caught throwing rocks at my older brother (surely that wasn't just me!).…
Crisis Communications Triage: Learning from Joplin’s Case Story
By: Christine Luelf
08/23/2011 - What do you do when the unthinkable happens? Despite having a carefully constructed crisis communication plan, do you act on it? Do you get the binder off the shelf? Mercy had the unfortunate opportunity to test its crisis communications plans first-hand at approximately 5:30 p.m.,…
Textbooks, Pens and a Crisis Management Plan: A Back-to-School List for Higher Education
By: Maggie Brandt
08/17/2011 - Imagine you are asleep in your home when you awake suddenly to a screeching alarm. You open your eyes and see your bedroom filling with smoke. What do you do? Chances are, some of these fire safety tips may come to mind: crawl on the floor…
Three Ways NGO Tracking Can Help Your Sustainability Reporting
By: Nick Sargent
07/21/2011 - The social evolution of the business world is transforming the way organizations manage complex communications and marketing issues. Like never before investors, neighbors, non-governmental organizations (NGOs) and other stakeholders are taking a more active role in shaping the way companies do business. Earlier this week…
Five Tips for Effective Crisis Response Videos
By: Nick Sargent
07/07/2011 - Late last month, a Southwest Airlines pilot was suspended for delivering an unsavory, bigoted rant about flight attendants over the plane's cockpit radio. Through its spokesperson, the company issued an apology that riled both customers and crisis communicators. To many the response seemed incomplete, and…
Social Media and Crisis Planning: 3 Things to Remember
By: Ashlyn Brewer
03/08/2011 - We've all seen that commercial. You know, the one that goes, "That's why every generation's ‘where were you when' is really ‘where were you watching it.'" But let's face it - that's hardly true anymore. Whether it's international news like the middle-eastern revolutions or hyperlocal…
