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David Letterman: A Crisis Communications Case Study

By: Julie Steininger

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10/02/2009 - David Letterman's audience didn't witness a typical late night comedy show on Thursday. Rather than his Top 10 List, the show host shared that he had sexual relationships with female members of his staff and was the target of a related extortion plot. Besides being…

Update: Crisis Communications & Matrixx’s Zicam brand: Something stinks and we can’t even smell it!

By: Tammy Stankey

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06/17/2009 - Update: Since this blog was posted, there is now a full page ad in USA Today (9A) from Matrixx, as well as a video and written message to consumers on the Zicam website.  This time CEO Bill Hemelt does much better. Yesterday the FDA warned consumers…

Jon and Kate Plus ... Some Drama

By: Jamie Sokolik

06/11/2009 - I'm going to say two of the most common names in the country, and you're going to be bombarded with very specific images and memories. Ready? Jon and Kate. In case you've been on Mars for the past six months, I'll explain why everyone is…

The Odds Are Better Than We Think

By: Loren Wassell

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05/21/2009 - If anyone knows how much our lives are threatened by chemical exposure it ought to be the members of the Society of Toxicology, the professional organization of scientists who study harmful effects of chemicals and other impacts on people and the environment. A new survey…

Repositioning Swine Flu

By: Julie Steininger

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04/29/2009 - Last night, Brian Williams of NBC Nightly News informed me that the federal government requested that we no longer call the recent public health emergency swine flu. Rather, we should call it the H1N1 virus. (In my opinion, too technical; one of the key rules…

NTSB and Crisis Communication in Aviation

By: Marijean Jaggers

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04/22/2009 - Recently, as part of our crisis communication work for Standing's client, the Charlottesville-Albemarle Regional Airport, I attended a crisis communication workshop delivered by none other than the NTSB. The presenters, both public affairs specialists in aviation, provided fascinating case studies and information about the role…

A Crisis Will Happen - Are You Ready?

By: Mistie Thompson

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04/17/2009 - On a recent crisp April morning, my colleague Marijean and I swooped into the Charlottesville-Albemarle Airport (CHO) with the kind of stealth that would make Navy SEALs proud. Intimidating black briefcases in hand and intense CSI-style game faces on, we pulled the CHO executive staff…

Throw Down in the Lou: Emerson vs. AB, or Always Be Prepared

By: Julie Steininger

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04/16/2009 - Today's St. Louis Post-Dispatch chronicles a rift between two of St. Louis' top corporations - Emerson and Anheuser-Busch InBev. The ruffled feathers stem from a change in InBev's payment terms with Emerson from 30 to 120 days. Also today, David Farr, Emerson chairman, CEO and…

Who'll Be Left to Write the Media's Obituary?

By: Loren Wassell

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03/25/2009 - The Pew Project for Excellence in Journalism has just published its sixth annual Report on American Journalism -- The State of the News Media.  It chronicles and quantifies the decline in mainstream media we've been watching accelerate:  Some of the numbers are chilling. Newspaper ad…

Have You Planned for a Crisis Lately, Part II

By: Kristin Gumper

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03/06/2009 - As a follow-up to Loren's crisis communications post, one of the biggest strengths a business can have is knowing when to call in the pros. Before a crisis strikes, outside experts can provide valuable insight for finding the holes in a crisis plan, creating an…

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