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Have You Planned for a Crisis Lately?
By: Loren Wassell
03/03/2009 - Once upon a time, a client asked for help writing a crisis communications plan. We were a little surprised, because we thought this particular client already had a good plan. With simple checklists for preparation and action, the plan documented well-established practices that had served…
Impressive … And It’s Really Not Even Their Crisis
By: Amber Morris
02/05/2009 - I'm a busy girl. Mail gets sorted into piles: "immediate" and "peruse at my leisure." Mail from Costco typically isn't urgent and usually lands in the examine-later stack. As I tackled the "peruse" pile last night, I was impressed by the letter from Costco and their response to a…
What Were You Thinking?
By: Loren Wassell
01/28/2009 - If you're concerned about reputation management, it's a nightmare. One of your employees seems to have been soliciting phony, favorable reviews on the Internet. Not surprisingly, he's been caught and outed. Your credibility is on the line. That appears to be what happened to Belkin,…
Twitter in your Toolbox
By: Christi Dixon
01/21/2009 - It was obvious on Inauguration Day. Twitter is becoming more respected as a mainstream news source, professional communications tool and a mouthpiece for citizen journalists. CNN was lauded this past fall for promoting Twitter on air, and NBCWashington.com used Twitter yesterday to inform Inauguration guests of…
When Crisis Strikes Close to Home
By: Julie Steininger
01/09/2009 - On Thursday, sadly, a contract employee was shot by an unknown assailant on the Pfizer campus just a few miles down the highway from our office. Fortunately, recent media reports list the victim to be in satisfactory condition. Standing Partnership works frequently in crisis and…
How to Navigate 'Wicked Problems'
By: Julie Steininger
12/11/2008 - Contrary to what the phrase sounds like, "wicked problems" are not issues that pre-teen skateboarders encounter at the local skate park. Rather, wicked problems: Are hard to define Lack precedent Have many diverse stakeholders Have complex causes Fundamentally have no "right answer" Wicked problems could…
Don’t Just Plan for a Crisis – Practice for One
By: Julie Steininger
11/11/2008 - These days, the word "crisis" is found in practically every front page headline. Properly preparing for a crisis and executing a strategic communications plan in the time of crisis are imperative to protecting a company's or organization's reputation. Planning is key - monitoring for issues…
Financial Brands Shine Amidst the Turmoil
10/22/2008 - In this economy, no one has a tougher job at marketing than the leaders of financial brands. How can these organizations, at the center of the crisis, communicate with consumers in a way that will foster credibility and create confidence in our financial institutions? It…
When Times Get Tough, We Need to Start Talking
By: Jadea Abolahrari
10/09/2008 - As we watch the fallout of the banking crisis transpire, the fear has no doubt set in for many Americans. Will I lose my job or home? Will I be able to retire in the near future? How will I fill my gas tank? –…
The Macro Crisis: does financial news impact your communication plan?
By: Christi Dixon
09/24/2008 - From a financial standpoint, the past week has been called historic, tumultuous, even shocking. As Wall Street aims to recover, Jon Greer is polling PR people to learn if the macro crisis is affecting their communications plans... take a minute to vote and consider the…
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