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Awaiting a crisis response...
By: Christi Dixon
09/12/2008 - I haven't been watching TV this morning, but I did pop on YouTube to see what was recently posted. This lengthy CNN piece, which is on Hurricane Ike watch, mentions multiple industry segments: hospitality, chemical production, oil refineries and the military. I found it interesting…
Setting Things Right
By: Loren Wassell
08/06/2008 - When things go wrong, you have an issue to manage. But, prompt positive action can turn the situation around -- or, at least, nip it in the bud. Circuit City just demonstrated this. Mad Magazine published a parody Circuit City ad, poking fun at things…
A Choice of Changes
By: Loren Wassell
06/18/2008 - InBev continues to advocate for its offer to buy Anheuser-Busch, the last big beer brewer firmly planted in the United States. In an op-ed in Tuesday's St. Louis Post-Dispatch, InBev CEO Carlos Brito promises to keep the beloved Clydesdales and Grant's Farm, and repeats previous…
Corporate Branding: What We Can Learn by Monitoring the Brand of America
06/13/2008 - Thomas Friedman writes today that the selection of Barack Obama as the Democratic nominee has given more of a bump to America's overseas image than “the entire Bush public diplomacy effort for seven years.” He talks about how Obama's nomination demonstrates that people still hunger…
Full Court Internet Press
By: Loren Wassell
06/12/2008 - Belgian brewer InBev has created a new Internet site to communicate directly with several key audiences about its bid for Anheuser-Busch. The new site - www.globalbeerleader.com includes a 12-minute video interview with InBev CEO Carlos Brito and separate messages for A-B employees, distributors, consumers, communities…
What do presidential elections have in common with toxic waste sites?
By: Loren Wassell
06/06/2008 - When the subject of communications is a “low-trust, high-concern” situation, such as toxic waste or other environmental issues, facts are only the first step. More than 10 years ago, Dr. Vincent T. Covello, director of the Center for Risk Communication, established that competence and expertise…
Please, We're Begging You, Plan For a Crisis
By: Mistie Thompson
03/25/2008 - In a perfect world, every single one of our clients would have a crisis communications plan. No, the Standing staff isn't part of some crazed doomsday cult predicting disaster at every turn (although if you flip around our website fast enough, it can look a…
Past, Present, Future: the basics of crisis PR
By: Beth Minnigerode
03/24/2008 - This month's issue of Public Relations Tactics revisits the Tylenol cyanide tampering crisis of 1982 – an industry standard of crisis PR done right. Times have changed and social media has certainly added an even timelier element to crisis management. However, the main principles of…
'American Idol' activates its crisis plan
By: Susan Iskiwitch
02/29/2008 - What do you do when youth and inexperience trump media training? You activate your crisis plan. This is exactly what Ryan Seacrest did last night on "American Idol" when a teen contestant who was voted off visibly broke down on stage. “I can't sing,” Alaina…
Crisis communications: "Mis-" as a strategy
02/18/2008 - As an ice breaker in our quarterly retreat last Friday, we helped determine reputation management strategies for personalities in need of some serious help. For the team who chose Roger Clemens and anybody else who watched Congressional testimony by Clemens, I thought you would enjoy…
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