Fostering a Culture of Learning

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As my head hit the pillow on Sunday night I did what I usually do … one last check of my email and of course a final patrol of what is going on with the hundreds of my closest friends on Facebook and Twitter.

As I scrolled through the mind-numbing dialogue about “what am I” quizzes, baby milestones and candy crush requests, four words kept appearing in my feed: “Why You Hate Work.”  > read post

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Six Questions for Dealing with Ethical Dilemmas

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In business and in our personal lives, we are often faced with ethical dilemmas. Most of the time, the course of action to take is clear and we don’t even have to think twice. But sometimes, we are faced with challenging ethical issues that could have significant implications on our own personal or organizational reputations. > read post

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Audiences and Stakeholders: Knowing the Difference is Critical to Reputation Management

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Jerry Seinfeld is my absolute favorite comedian. He makes me laugh – out loud. I have seen him perform several times. It is great to be part of an audience who clearly enjoys his humor and presentation as much as I do. And then there’s always that one fan – you know, the one in the upper balcony who starts by shouting “I love you, Jerry!” and then tries to get Jerry to engage in a direct conversation with him (with thousands of others listening in).

This one fan clearly does not understand the difference between being a member of the audience and being a stakeholder. > read post

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Insights on Managing and Measuring Communications

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ROI. KPIs. Top box scores. As our industry shifts from counting outputs to measuring outcomes, it can be challenging to secure the analytics you need in order to measure meaningful data points that show how communications has built, protected or restored a company’s reputation. > read post

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