July 2, 2015
The bad news: In hard times consumers judge large businesses in harsh or skeptical ways.
The good news: consumer trust may be improving along with the economy. For many of the leaders of the annual Reputation Institute study on corporate reputation, that’s welcome news.
The study helps us answer key questions facing healthcare reputation managers, including:
What actions should we take to improve the perceptions of our stakeholders?
Where should we focus?
If we have a strong brand reputation, isn’t that enough? > read post
January 7, 2015
Recently, my family rented a loft in downtown Chicago for the holidays. We wanted siblings, nieces, nephews and friends to have a place to share games, gifts and laughs, to cook meals together, and to recoup after a particularly tough year, all in an environment that didn’t require us to put on shoes for dinner. We found a loft on a website that enables people to rent out their homes for short periods of time.
> read post
September 3, 2014
One of the most popular uses of the internet is to search for health information – and it’s more than just patients searching WebMD to self-diagnose their latest ailment. Patients who are looking for a provider heavily use online resources to help with their decision-making process. By applying best practices for hospital website content, your online presence can provide the information patients need during a critical time in their decision-making process. > read post
May 5, 2014
Jerry Seinfeld is my absolute favorite comedian. He makes me laugh – out loud. I have seen him perform several times. It is great to be part of an audience who clearly enjoys his humor and presentation as much as I do. And then there’s always that one fan – you know, the one in the upper balcony who starts by shouting “I love you, Jerry!” and then tries to get Jerry to engage in a direct conversation with him (with thousands of others listening in).
This one fan clearly does not understand the difference between being a member of the audience and being a stakeholder. > read post
March 19, 2014
Healthcare consumerism is on the rise, which is evident by the numerous online tools now available to help employers, especially the ones who are self-insured, reduce health care cost by educating employees about the price of services and physician/provider quality rankings. > read post