Our Blog: where do you stand?
Next Entry | Previous Entry | All Blog Entries | Subscribe to Feed
What's Making Hospitals Nervous Now
By: Beth Minnigerode | 04/08/2008
The U.S. Department of Health and Human Services has added patient satisfaction data to its Hospital Compare Web site.
A quick search of a few of the St. Louis region's hospitals found patients gave a 54% - 86% satisfaction rating in 10 different areas, ranging from percent of patients who reported that their nurses "Always" communicated well to percent of patients who reported yes, they would definitely recommend the hospital.
A few of the St. Louis hospitals with rankings include: Barnes Jewish, Missouri Baptist, St. Anthonys, St. John's Mercy, St. Lukes and St. Marys The survey has some in the health care industry very nervous. However, the survey results actually provide a great opportunity to drive home the importance of customer service and communication for health care employees who work with patients.
A HealthLeaders article explores the future impact these surveys will have on hospital marketing and communications.
Posted in Uncategorized, Internal/Employee Communications, Employee Relations
